Privacy Policy

Last updated: September 23, 2026 • Effective for Calm Health Support

At Calm Health Support ("we", "us", "our"), your privacy and the security of your personal health information are our highest priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website calmhealthsupport.com, use our services, or interact with us.

1. Information We Collect

We collect the following categories of information:

Personal Identifiers: Full name, email address, phone number, mailing address, date of birth.
Health & Medical Information: Medical history, diagnostic results, prescriptions, lab reports, allergies, and treatment plans (classified as Protected Health Information, or PHI, under HIPAA).
Payment & Insurance Information: Billing address, card details (processed via PCI-compliant third parties), and insurance policy numbers.
Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs.
Communications: Messages sent through our forms, email correspondence, and telehealth session logs.

2. How We Use Your Information

We use your information to:

Provide, personalize, and improve our health and wellness services.
Schedule appointments, process payments, and manage your account.
Communicate with you about treatments, updates, and wellness insights.
Comply with legal, regulatory, and insurance requirements.
Improve our website, services, and user experience.
Send newsletters (only with your explicit consent).

3. HIPAA Compliance

Calm Health Support is a HIPAA-covered entity. All Protected Health Information (PHI) is stored in encrypted, HIPAA-compliant systems. We maintain administrative, technical, and physical safeguards to protect your data. Business Associate Agreements (BAAs) are in place with all third-party processors that may access PHI.

4. Sharing & Disclosure

We do not sell your personal data. We may share your information only in the following cases:

With licensed specialists involved in your care (with your consent).
With insurance providers for claims processing.
With trusted service providers (hosting, email, payments) under strict confidentiality agreements.
When required by law, court order, or government authority.
To protect the safety, rights, or property of Calm Health Support, its clients, or the public.

5. Cookies & Tracking

Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and remember your preferences. You can manage cookie preferences through your browser settings. We do not use third-party advertising trackers that share data with advertisers.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Medical records are retained for a minimum of 7 years, or longer if required by state law.

7. Your Rights

Depending on your jurisdiction, you have the right to:

Access, correct, or delete your personal data.
Request a copy of your medical records.
Opt out of marketing communications (including newsletters).
Restrict certain processing of your data.
Lodge a complaint with a supervisory authority.

To exercise any of these rights, email us at info@calmhealthsupport.com.

8. Children's Privacy

We provide services to minors only through parental or guardian consent. We do not knowingly collect personal data from children under 13 without verifiable parental consent.

9. Data Security

We use industry-standard encryption (TLS 1.3), firewalls, secure servers, and regular security audits. While we take every precaution, no method of electronic transmission is 100% secure. You are responsible for keeping your account credentials confidential.

10. International Users

Although Calm Health Support primarily serves clients in the United States, if you access our services from outside the U.S., your data may be transferred to and processed in the U.S.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

Calm Health Support — Privacy Office
903 N 2nd St, Groton, South Dakota 57445, USA
Phone: (605) 397-4494
Email: info@calmhealthsupport.com